About The People

Founder / Lead Consultant

Maya Townsend at the Inc 5000 Conference

Maya Townsend, founder and lead consultant of Partnering Resources, helps individuals, teams, and organizations thrive in our networked world.

Maya is co-editor of Handbook for Strategic HR: Best Practices in Organization Development from the OD Network (AMACOM, 11/2012). Maya’s articles on have been published in CIO, Nonprofit Quarterly, Mass High Tech, Chief Learning Officer, Talent Management and other online and print media. She serves on the Editorial Review Board for OD Practitioner, the premier organization development practitioner journal in the United States.

Maya has been a keynote presenter at Gartner and a main stage presenter at Inc. 500 | 5000. Her sessions at Healthcare Businesswomen’s Association and Society for HR Management conferences have been acclaimed “best in conference” by participants. For more information on Maya’s speaking engagements, click here.

Maya serves as an adviser to Gartner, the leading technology research and advisory company, on change management and organization network best practices. She teaches networked leadership, business ecosystem strategy, collaboration, and change management skills through the Corporate Education Center and has taught at the graduate and undergraduate levels for Boston University and Northeastern University.

Maya earned her Master of Science degree from American University / NTL Institute Master of Science in Organization Development (MSOD) program. She is a qualified ValueNet Works practitioner, a certified OrgMapper INFLUENCER, Drexler / Sibbet Team Performance Model, Center for Creative Leadership 360 assessment tools such as Benchmarks, LJ Map Values Identification System, MBTI, FIRO-B, DiSC, and Bridges’ Managing Organization Transition workshops. OrgMapper INFLUENCE Certified ConsultantMaya is a member of the Healthcare Businesswomen’s Association, the Organization Development Network, and The Commonwealth Institute.

Mitzi - the Eurasier

Mitzi the Hiking Companion

When not working, Maya enjoys chocolate tasting and hiking with her dog, Mitzi. She recently achieved a personal breakthrough by successfully replicating the famed Frida cupcake from the Sugar Mama’s Bakeshop of Austin in her home kitchen. (Freebie: Enjoy Maya’s annotated maps of Paris artisan chocolate makers and NYC artisan chocolate makers.)

Connect with Maya on LinkedIn or Twitter.

Associates

Amber Mayes

Amber Mayes

Amber Mayes

Amber is an organization development consultant and coach with 15+ years of experience facilitating the learning and growth of leaders and organizations. Her passion is creating environments where individuals and organizations can optimize their potential and performance. Through experiential coaching and training models, Amber facilitates the individual awareness and skill development necessary for effective leadership in today’s diverse world.

Amber brings a strategic perspective to every engagement, focusing on helping her clients adapt to the complexity of today’s rapidly changing global markets. She has taught Organization Behavior at Bentley College and Cross Cultural Communication at Northeastern University.

Amber holds a master’s degree from the American University / NTL Institute Master of Science in Organization Development (MSOD) program.  She graduated with honors from Harvard University with B.A. in Psychology. She is qualified in Myers-Briggs Type Indicator (MBTI) and the Power and Systems Organization Workshop. She is a member of the NTL Institute for Applied Behavioral Science and the Organization Development Network.

When not working, Amber sings at the occasional open mic night and is learning to play guitar.

Cheryl (Coonahan) Lower

Cheryl Coonahan

Cheryl has over twenty-five years’ experience managing, consulting, and training in private sector and non­profit organizations. She has managed large multi-cultural teams delivering services in challenging environments (the United Nations and several private agencies) and was recognized as the “top manager” among staff in 30 agencies.  Cheryl has devoted 15+ years exclusively to international organizations and intercultural issues, including seven years during which she was based in Thailand. She also has worked in Romania, India, The Philippines, Kenya and South Africa and has significant experience in Cambodia, France, and Switzerland. Overall, Cheryl has traveled and/or lived in over 35 countries.

Cheryl currently teaches collaboration, cultural intelligence, and strategy through the Corporate Education Center. She has a M.A. in International Management from the School for International Training and a Certificate in Organization Development from the NTL Institute for Applied Behavioral Science.  She is a member of the Organization Development Network.

When not working, Cheryl does laundry. And in the rest of her spare time, she reads, tries to run, and thinks about her next international trip.

Douglas Fletcher

Douglas Fletcher

Douglas Fletcher

Doug has been working in the field of organizational development for over 15 years. He specializes in diversity and inclusion, leadership development, strategic planning, team performance, and sales and customer relationships. He assists clients by listening to their needs, encouraging them to articulate their goals and uses a systemic approach of analyzing issues at the interpersonal, group, and organizational levels. He uses the methodologies of Action Research and Process Consulting, to assist clients in generating accurate data about their organizations. He then formulates strategies and training programs that meet the clients’ goals. When partnering with clients, he draws on his diagnostic skills, compassion, and sense of humor to assist them in improving the effectiveness of their organizations.

Doug graduated from American University with a Master of Science in Organizational Development. He is certified in Organization & Systems Development from the Gestalt Institute of Cleveland, and is also a member of the NTL Institute for Applied Behavioral Science.

When he is not working, Douglas spends time with his two young daughters, which has recently involved wearing floral headbands and having tea parties. When he can find the time, he also enjoys playing the guitar and recording music.

Keli Trejo

Keli Trejo Headshot

Keli Trejo

Keli has a passion for improving business performance by strengthening relationships, coaching and developing leaders, and breaking through conflict within organizations. This passion has led her to fulfill both internal HR leadership roles and external consulting and executive coaching assignments over her 20+ year career.

Keli has contributed to significant change management efforts associated with HR Transformation strategies in her former role as VP, Management Effectiveness at Fidelity Investments and as SVP, HR Business Partner at Citizens Financial Group. She has expertise in senior leadership development, executive coaching, change management, business planning, talent management, succession planning and in building team effectiveness.

Keli graduated from American University with a Master of Science in Organizational Development. She holds a BA from Wellesley College. Keli completed a professional coaching certification program with the Coach Training Institute and continues to study group and relationship dynamics with the Center for Right Relationship.

Happy to be on the external consulting side again, in her spare time, she dabbles in landscape painting and enjoys experimenting with new media.

Laura Kangas

Laura Kangas

Laura Kangas

Laura is a designer, facilitator, and strategist of organizational and individual change  and development. Laura specializes in customized, client-focused consulting, training, coaching, and design, with a strong commitment to continued growth, development, and leading edge technology. She has the unique talent of being equally interested and skilled in both curriculum design and program delivery.

Laura has been an adjunct faculty member at Lesley University, Becker College, the Middlesex Business and Industry Program, Webster University and Shanghai University in China. In 2002, working in collaboration with Center Focus International and Hasbro, Laura won a national award for effectiveness, creativity, and applicability in diversity leadership design and work. She currently teaches courses on cultural intelligence, collaboration, and organization behavior through the Boston University Corporate Education Center. Laura holds a Master’s Degree from Harvard University. She is Myers-Briggs certified.

When not working, Laura serves as chauffeur to her two teenage girls and dreams about her next international trip. Want to make a recommendation or swap experiences? Email Laura!

Martha Freymann Miser

Martha Freymann Miser

Martha Freymann Miser, PhD specializes in leadership and change for purpose-driven companies. Over the past 30 years, Martha has held leadership positions in both private and public sector organizations. She spent twelve years with the city of Hartford, working in a variety of capacities, including Director of Operations Improvement and Assistant City Manager for Administrative Services. Her fourteen years in the financial services sector includes time as head of Leadership and Organization Effectiveness for Aetna Financial Services, and four years living and working in the Netherlands where she was Global Head of Leadership and Change for ING.

Today, Martha works with organizations that seek to have an impact beyond the bottom line. In particular, she focuses on disrupting organizations, so that people think differently about themselves and their relationships, leading to client organizations that are more awake, more passionate, more human and more focused – all of which adds up to better business results.

Martha has a BA in American Studies from Kirkland/Hamilton College, an MPA in Public Administration from Syracuse University, and a Ph.D. in Leadership & Change from Antioch University. She is teaches at George Washington University and serves on the Provost’s Advisory Team for Antioch University New England. She lives in Boston with Andy, her husband of 42 years. She is the mom of three and the (very young) grandmother of Brody, Caiden and Ryland.

Rob Greenly

Rob Greenly

Rob Greenly

Rob Greenly “transforms smart professionals into influential leadersTM” through individual coaching, leadership development, team facilitation, and training. Rob leverages his expertise to help his clients succeed at work and lead more satisfying lives.

Rob draws upon his own firsthand experience as a senior leader and shares lessons-learned from his tenure as Director of Leadership at the MIT Sloan School of Management, Director of OD and Training at Astra Pharmaceuticals, Vice President of Leadership and OD at Boston Scientific, and Chief Administrative Officer for HR at Putnam Investments.

He earned his bachelor’s degree from Harvard College and his MBA from the Yale University School of Management. Rob is a Certified Professional Coach (CPC), a Certified Physician Development Coach, and certified in a number of assessment and development instruments. Rob co-authored “Command Effectiveness in the U.S. Navy,” has been quoted in The Wall Street Journal and in The Boston Globe, and was featured in Fast Company magazine’s “Leading in the East Roadshow.”

A native of South Carolina, Rob resides in the Boston area with his family. In his spare time, Rob serves as the first Harvard College graduate to be elected President of the Yale Alumni Association of Boston.

Peter Norlin

Peter Norlin

Peter Norlin

Peter has over thirty years experience which spans consulting, coaching, internal leadership, and heading a nonprofit organization. He specializes in helping leaders and leadership teams cultivate and sharpen capacities for designing and shaping corporate culture, crafting new business models, and planning for leadership succession, while strengthening their own team collaboration skills.

As a former partner in Dannemiller Tyson Associates, Peter is trained and experienced in the use of Whole-Scale Change™, as well as other approaches to large-system change, including Future Search Conferences, Open Space Technology, and the Technology of Participation (ToP). He is a Certified AVA Analyst, a Certified Trainer for the High-Impact Relationships Program, and certified in the use of the Myers-Briggs Type Indicator, the Drexler-Sibbet Team Performance Model and Assessment, and The Leadership Circle.

A graduate of The Johns Hopkins University Masters Degree Program in Applied Behavioral Science / Organization Development, he also has an M.A. and Ph.D. from Northwestern University and a certificate in family therapy from the Center for Study of Human Systems.

Steve Frigand

Steve Frigand

Steve Frigand

Steve specializes in executive coaching, management team facilitation, and organizational consulting. He has more than 25 years of experience working with leaders in a variety of industries including technology, transportation, financial services, education, healthcare, and government.

Previously, Steve held several senior management positions for Compaq Computer/Digital Equipment Corporation, where he was responsible for business planning and integration, strategic analysis, and market planning. There, he managed scores of teams and projects. One major initiative led to a rigorous go-to-market planning process for new software products that won approval from Bill Gates and his staff at Microsoft and enabled employees to shift their innovative talent from legacy systems to high-volume platforms.

Steve earned a Master’s degree in management from the Sloan School at the Massachusetts Institute of Technology and a bachelor’s degree in economics from Tufts University.  He is certified as a Lore International Coach and a variety of assessment tools. He has designed and taught courses in the Coaching Certification Program at Cambridge College, and has won the Distler Family Endowment for “Ethical Leadership in Business,” the course he developed and teaches at Tufts University.

In his spare time, Steve occasionally remembers to breathe.  He also enjoys hiking, printmaking and kayaking.

Affiliates

Amy Yeager

Amy Yeager

Amy Yeager

Amy Yeager is an author, editor, consultant, and coach. She specializes in translating complex ideas into straightforward and accessible language to drive positive change in individuals and teams. Amy has managed editing and writing projects ranging from academic works and technical manuals to trade books, travel guides, and consumer health materials. Recent projects have included rewriting substantial portions of an ethics textbook and leading the Swedish-to-English translation of the business book Taking Up Your Role.

Amy is a certified Senior Trainer in SAVI® (the System for Analyzing Verbal Interaction) and co-author of the first book to be published on the system: Conversation Transformation (McGraw-Hill, 2012). She has a particular expertise in analyzing and transforming habitual patterns of behavior, which she has applied therapeutically as a certified practitioner of the Alexander Technique and Self-Regulation Therapy, as well as in her work with executives. Her professional development has included intensive training in systems theory and the neuro-psychological effects of trauma. She is also certified in the Group Development Questionnaire (GDQ), the only scientifically validated instrument for assessing a team’s stage of development.

Amy received her AB in Psychology from Harvard University. Outside of work, her greatest learning and inspiration come from her twin girls.

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