Loading Events

« All Events

  • This event has passed.

When Conflict Overwhelms Change: What To Do When Groups Get Stuck

April 30, 2019 @ 4:15 pm - 5:15 pm EDT


Conflict is inevitable. And conflicts in today’s organizations, in which people are expected to change so quickly, are even more common. Unfortunately, often conflict in organizations is avoided or swept under the rug. Occasionally, a conflict becomes so large that it threatens to rip apart a team, create an unpleasant working environment, or reduce productivity.

But it doesn’t have to be destructive. Within conflict, there is often very important information seeking expression. A change leader’s ability to allow that information to emerge and successfully navigate through conflict is the gateway to the success of teams, change initiatives, and organizations.

In this interactive session, participants gain exposure to and experience with a technique that they can use with groups facing conflict. Participants will learn how to use the technique to help people talk respectfully and productively about conflict.

Maya Townsend
Founder / Lead Consultant, Partnering Resources

Maya Townsend Photo
Maya Townsend, founder and lead consultant at Partnering Resources, helps individuals, teams, and organizations thrive in our networked world. She uses knowledge of the art and science of networks to help leaders create a resilient strategy, find opportunities in complex business ecosystems, and influence change. Her clients include Fortune 500, mid-sized, emerging, and nonprofit organizations, such as Bayer, Biogen Idec, Commongood Careers, Intel, Merrimack Pharmaceuticals, MIT, and the National Braille Press. Maya is co-editor of Handbook for Strategic HR: Best Practices in Organization Development from the OD Network (AMACOM, 11/2012). Her articles have been published in CIO, Nonprofit Quarterly, Talent Management, and other outlets. She is a former blogger for Inc, American Management Association, and Future of Work Enabled. Maya’s company blog (http://partneringresources.com/blog) was recognized as “Best of the Best” by Alltop.

Keli Trejo
Senior Associate, Partnering Resources

Keli builds client awareness around how work gets done—and leads the way toward a better future. She is an expert in unpacking organizational dynamics and setting forth a path to create positive changes. As both an optimist and a pragmatist, Keli brings over 25 years of experience walking alongside leaders, teams, and organizations that are experiencing disruptions and shifts requiring new ways of approaching their work. She brings this direct experience—and her expertise in leadership behavior, organizational behavior, power dynamics, change management, and employee engagement—to her work with clients. As VP of HR/Management Effectiveness at Fidelity Investments and as SVP of HR at Citizens Bank, Keli learned what really works, what really doesn’t, and how to navigate successfully through change. Keli holds a Master of Science in Organizational Development from American University and the National Training Laboratory (NTL) Center for Applied Behavioral Science. She also holds a Bachelor of Arts degree from Wellesley College and a professional coaching certification (CPCC) from The Coaches Training Institute. 


April 30, 2019
4:15 pm - 5:15 pm EDT
Event Category:


Loews Meeting Complex
6300 Hollywood Way
Orlando, FL 32819 United States


Association of Change Management Professionals
(888) 389-0130

Is your strategy stuck in the 20th century?

Image of "Is Your Strategy Stuck in 20th Century"Sign up to receive the two-document Strategic Resilience set and join our low volume list. We’ll never share your information with anyone. Period.

* - required