Have you ever wondered how the grapevine affects improvement efforts? How a leader’s social connections support his or her success leading a quality effort? Whether you can make your next quality improvement effort more successful by tapping into social networks?
Every organization has hidden networks of relationships that employees use in order to get work done, make decisions, and solve problems. These networks have been largely ignored by leaders, but hold the keys to improving performance and accelerating change. In this presentation, ASQ Worcester members learned how we can use hidden networks in quality and improvement efforts.
