Change Leadership Challenge 1: Active, Committed Leadership

This is the first in a series of posts about change leadership.

Today's executives have a great responsibility to enact change. Staying competitive in business requires implementing new technologies, improving processes, reducing costs, and enabling innovation. Yet these activities – all of which have significant change-management components to them – can be dogged with challenges.

If you want to lead your organization to achieve its goals, you need to learn how to lead change effectively. The success of your organization, and your career as an executive, depends on it.

Predictable Success, Truth Telling, Dealmakers, and Ecosystems: Highlights from the Inc 5000 Conference

Inc 5000 was the highest energy conference I’ve ever attended. The power in the room was palpable: these entrepreneurs, builders of the fastest growing companies in America, have created the truly wonderful out of nothing. During the two days, I met CEOs from companies that license film clips, create employee feedback and badge software, and give military kids a scouting experience.

Besides meeting these amazing entrepreneurs, the other conference highlights were the keynote speakers. Here are a few highlights from my favorite keynoters: Les McKeown, Jack Stack, Lewis Schiff, and Ted Zoller.

Les McKeown, author of Predicable Success and The Synergist

I’m a Predictable Success fan (you can find my Predictable Success cheat sheet here).

“When Leading Change, Think Like a High-School Machiavelli” at the Inc 5000 Conference

“The statistics on change are rather bleak. According to McKinsey Quarterly, only 38 percent of leaders who recently attempted an organizational change rated the outcome as better than somewhat successful.

“Not exactly a great track record. Speaking at the Inc 5000 conference, organizational expert and founder of Partnering Resources Maya Townsend shares some easy-to-implement tips for creating an environment that is open to change.”

Check out this article, by Kasey Wehrum of Inc. magazine, to learn how to successfully lead your organization through change.

“What Got You Here Won’t Get You There” at the Inc 5000 Conference

“Everyone knows the law of large numbers: the bigger you grow, the harder it is to grow fast. But mathematics isn’t the only cloud threatening a successful company’s parade. “The growth that landed you on the Inc. 5000 carries with it the seeds of problems you didn’t have when you were smaller,” Inc.’s editor in chief, Eric Schurenberg, warned the audience at the annual Inc. 5000 conference.

“What got you here won’t get you there. So what will get you there?”

This article by Leigh Buchanan of Inc magazine will tell you. Partnering Resources founder Maya Townsend, one of the three panelists at the Inc 5000 conference, and is featured in the article.

Getting the Message Across: Five Levels of Change Communications

You told them… and they did the opposite.

You told them… and they ignored what you said.

You told them… and they got it.

People often tell me that change communications are the most challenging implementation task. Everyone knows that communication is necessary. But so much communication fails. People misunderstand the message, ignore it, or even counter it. That’s not how it should be.

The Five Levels of Communication

Five Levels of Communication

This tool, the Five Levels of Communication, provides a simple, intuitive, and logical method for planning and implementing communication during change initiatives. Developed by Linda Ackerman Anderson and Dean Anderson of Being First and highlighted in their book, The Change Leader’s Roadmap, the Five Levels of Communication is the best tool I can recommend for change communication.

Highlights of The Build Network Conference in Boston

Make Change Stick

In June, eighty leaders of mid-sized companies convened at the Build Network conference in Cambridge, MA. The highlights (besides an incredibly enthusiastic, engaged audience that make my presentation on “Six Strategies for Making Change Stick” a ton of fun) were:

  • Dan Ritzenthaler (@danritz) and Nelson Joyce (@nelsonjoyce) of HubSpot (@HubSpot) talking about a technique they picked up from Google that makes every meeting better. Called “Always Be Capturing,” it centers on capturing all thoughts, timelines, issues in meetings. If it’s not worth capturing, it’s time to move on. Dan and Nelson said that this simple technique reduced conflict and accelerated design from months to five days in a recent intensive session with Google.

Setting the Right Pace for Change

Metronome by Nigel Appleton

In a recent post, we explored the value of go slow to go fast. This idea suggests that, if we slow down at the beginning of a change initiative to engage stakeholders, gain clarity on goal and target outcomes, and work through tough issues, we can speed through implementation. On the other hand, if we choose to go fast up front, we risk setting ourselves up for frustration and firefighting by neglecting beneficial relationships and issues.

We can choose our pace. Some changes need to move quickly, others slowly. This post covers two fundamental questions: When should we go slow? How slow should we go?

Maya Townsend Presents on Change Strategy at The Build Network

Maya Townsend of Partnering Resources presents “Six Strategies for Making Change Stick (HINT: Connections Matter!)” in July at the 2013 Build Boston SOLVE! Session. Here’s how Build describes the change strategy session:

Challenge: To get better, we have to evolve — but only 38% of leaders say their change efforts have actually improved performance. Why is it so tough to win buy-in and make change stick?

Solution: Change by dictum doesn’t work. The only thing that does: connections, and lot of them. Studies show that effective change makers simultaneously employ these six strategies for building the individual, social, and structural connections that make transformation excite — and, therefore, take hold within — an organization.

Go Slow to Go Fast: Make Your Next Change Initiative Fly

Tortoise_and_Hare

Ah, the satisfaction of getting things done. Like many others, I have a very long “to do” list. Nothing makes me happier than whittling down that list or knocking off the last item of the day.

But in the rush to get things done, it’s important that we take time to set ourselves up for success. Sometimes, we have to go slow to go fast.

Why Go Slow?

Fast gets things done quickly… sometimes. Slow helps ensure that we get the right things done quickly.

Say we’re leading a mission-critical, fast-track project within our company. It represents a major change in how people operate, and it’s tied to a new corporate strategy.

The Power Five: Better Decisions through Strategic Questions

strategic questions

People are always looking for their magic wand: a miraculous tool that will immediately and painlessly improve the problem at hand. I haven’t found a magic wand yet. But this tool is the closest I’ve found so far.

The Power Five are five strategic questions that uncover expectations, assumptions, inter-dependencies, and impacts. They’re five of the best questions to use in any situation and bringing them into any decision-making, strategy, or planning conversation will improve the likelihood of a positive outcome.

The five questions are:

  • What is the goal?
  • Where are we now?
  • How will we get where we want to go?
  • Is your strategy stuck in the 20th century?

    Image of "Is Your Strategy Stuck in 20th Century"

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